i2go Claim Management

Streamline the claim process from initial contact to resolution.

i2go Claim Management

Streamline the claim process from initial contact to resolution.

Claim Management & digital transformation

Historically, the insurance claims process from prevention to the first notice of loss, assessment, investigation, evaluation, and settlement have been confusing and non-transparent to the customers. As for the insurers, claims management is often been viewed as the biggest cost center, in which the claim expense plays a major role in the overall financial success of the company.

In this digital age, establish upgraded value propositions in claims within the organization is an important element of digital transformation. Therefore, you should aim to unlock technology to redesign the claim process from the customer perspective and enhance the back-office processes to offer quick and easy claims services.

About i2go’s Claim Management

i2go’s Claim Management is a state-of-the-art and functionality-rich solution that is developed by industry experts, to help you to manage the end-to-end claims lifecycle on one digital platform.

Our software is developed by industry experts to provide all the necessary workflows and features to improve the efficiency of claims operations regardless of either handling simple or complicated claims cases.

In addition, i2go enables you to deliver a better claim claims experience to meet the increasing customer expectations, while improving the efficiency and accuracy of the claims management process.

claim management dashboard on the laptop screen

About i2go’s Claim Management

i2go’s Claim Management is a state-of-the-art and functionality-rich solution that is developed by industry experts, to help you to manage the end-to-end claims lifecycle on one digital platform.

Our software is developed by industry experts to provide all the necessary workflows and features to improve the efficiency of claims operations regardless of either handling simple or complicated claims cases.

In addition, i2go enables you to deliver a better claim claims experience to meet the increasing customer expectations, while improving the efficiency and accuracy of the claims management process.

claim management dashboard on the laptop screen

Benefits

omni channel features in claim

Unlock the power of Omni-Channel on claims support

With i2go Claim Management Module, we enable you to provide outstanding customer experience by delivering effective, clear, and personalized communication via their preferred channels at any time, whether they want to communicate with you via email, SMS, phone, or Whatsapp, etc. Our Omni-Channel capabilities help you to follow the customer conversation whenever they need, without being limited to one channel or spread across multiple tabs.

Benefits

omni channel features in claim

Unlock the power of Omni-Channel on claims support

With i2go Claim Management Module, we enable you to provide outstanding customer experience by delivering effective, clear, and personalized communication via their preferred channels at any time, whether they want to communicate with you via email, SMS, phone, or Whatsapp, etc. Our Omni-Channel capabilities help you to follow the customer conversation whenever they need, without being limited to one channel or spread across multiple tabs.

Shorten the claims time cycle

i2go’s Claim Management streamlines the end-to-end claim workflows, by minimizing the manual work of claim adjusters and handlers on often complicated tasks. With a single sign in to the system, a claim specialist can help the customers to obtain all the relevant information about their claims in real-time without tracking down from multiple sources. You can also maximize work efficiency by fully automate the back office claim workflows. As a result,  your customers will benefit greatly from faster and simple claims processing.

Shorten the claims time cycle

i2go’s Claim Management streamlines the end-to-end claim workflows, by minimizing the manual work of claim adjusters and handlers on often complicated tasks. With a single sign in to the system, a claim specialist can help the customers to obtain all the relevant information about their claims in real-time without tracking down from multiple sources. You can also maximize work efficiency by fully automate the back office claim workflows. As a result,  your customers will benefit greatly from faster and simple claims processing.

predictive analytics in claim management

Capitalize on innovation with speed

i2go Claim Management seeking to utilize the emerging technology of AI to predict the characteristics of a claim, like identify the possibility of fraud and estimate total damage loss. You can segment claims by the level of complexity based on predicted claims characteristics. In addition, assign to specific handling processes, either fully digital self-service journeys for simple cases or a professional claims handler for more complicated cases.

predictive analytics in claim management

Capitalize on innovation with speed

i2go Claim Management seeking to utilize the emerging technology of AI to predict the characteristics of a claim, like identify the possibility of fraud and estimate total damage loss. You can segment claims by the level of complexity based on predicted claims characteristics. In addition, assign to specific handling processes, either fully digital self-service journeys for simple cases or a professional claims handler for more complicated cases.

Powerful alone. Better together.

i2go offers an out of the box insurance software as a service with all the features you need to grow and run your insurance business. They’re powerful alone, but even better when used together.

Full features
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Full features
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