i2go Omni-Channel
Deliver exceptional experience to customers wherever and whenever they need.
i2go Omni-Channel
Deliver exceptional experience to customers wherever and whenever they need.
Omni-Channel & digital transformation
Technology is raising customer experiences at a very fast pace. Nowadays, customers are expecting a single and frictionless experience across multiple channels when engaging with a brand. Thereby, you need to provide a customer experience that is not just satisfactory, but actually delightful at every possible place.
For this reason, you need to move beyond the current status quo to develop an Omni-Channel customer experience that truly differentiates. By using insurance software with Omni-Channel capability, you can reach out to customers wherever they are in the sales journey, and with whatever help they need at the moment.
About i2go’s Omni-Channel
i2go Omni-Channel capability enables your customers a seamless communication alongside with the customer journey, without you worrying about operating a complex and inflexible contact center.
We provide a single interface for you to manage tasks across multiple channels like emails, phone calls, SMS, and more, saving you the resources of maintaining different channels.
With i2go insurance software, you can integrate and deploy a 100% cloud contact center whenever you need it in less time.
About i2go’s Omni-Channel
i2go Omni-Channel capability enables your customers a seamless communication alongside with customer journey, without you worrying about operating a complex and inflexible contact center.
We provide a single interface for you to manage tasks across multiple channels like emails, phone calls, SMS, and more, saving you the resources of maintaining different channels.
With i2go insurance software, you can integrate and deploy a 100% cloud contact center whenever you need it in less time.
Benefits
Serve customers better at different communication channels
Serve and communicate with your customers easily at their preferred communication channels and social platforms.
Drive engagement with easy access to customer support through Facebook Messenger, Whatsapp, and messaging apps.
And synchronize your customer and policy information across multiple channels, to one centralized platform.
Benefits
Serve customers better at different communication channels
Serve and communicate with your customers easily at their preferred communication channels and social platforms.
Drive engagement with easy access to customer support through Facebook Messenger, Whatsapp, and messaging apps.
And synchronize your customer and policy information across multiple channels, to one centralized platform.
Improve operational efficiency
Enable a smart contact center for your customers through intelligent routing.
Route each request automatically to the right agents for response based on the agent availability, type of request, language, communication channel, and device.
Optimize your operation while empowering exceptional customer service.
Streamline underwriting support with improved capabilities
Enable a smart contact center for your customers through intelligent routing.
Route each request automatically to the right agents for response based on the agent availability, type of request, language, communication channel, and device.
Optimize your operation while empowering exceptional customer service.
Insights on contact center and agent performance
Get instant access to the insights of the agent’s performance across multiple channels in one single dashboard.
Create and share reports that deep-dive on the performance of handling tickets, phone, and chat.
Utilize the insights to further optimize your contact center.
Insights on contact center and agent performance
Get instant access to the insights of the agent’s performance across multiple channels in one single dashboard.
Create and share reports that deep-dive on the performance of handling tickets, phone, and chat.
Utilize the insights to further optimize your contact center.