Claim Management & digital transformation
Historically, the insurance claims process from prevention to the first notice of loss, assessment, investigation, evaluation, and settlement have been confusing and non-transparent to the customers. As for the insurers, claims management is often been viewed as the biggest cost center, in which the claim expense plays a major role in the overall financial success of the company.
In this digital age, establish upgraded value propositions in claims within the organization is an important element of digital transformation. Therefore, you should aim to unlock technology to redesign the claim process from the customer perspective and enhance the back-office processes to offer quick and easy claims services.