Build trust and transparency around your data by using i2go in a GDPR-compliant manner.
On May 25, 2018, a data privacy law called the General Data Protection Regulation (GDPR) came into force, impacting how businesses collect and process data from individuals in the European Union.
This meant new rules to follow when it comes to collecting, tracking, or handling EU-based prospects’ and customers’ personal data.
i2go was designed and built with privacy in mind. Our customer-centric approach keeps end-user privacy at the center of what our software provides.
As a leading cloud based insurance software company, we understand the criticality of trust in the insurance industry. We believe, we have a responsibility to offer tools and methods to safeguard data so that trust between our insurances partners, resellers, prospects, and customers can be assured and maintained.
In 2018, we were excited to welcome the reinforcing elements of the GDPR. Our top priority is ensuring that our users and customers can use i2go in a GDPR-compliant manner and the data they collect with i2go is processed securely.
Right of access: i2go provides a customer service portal out of the box allowing every customer to have access to their personal data as well as quotations and policies generated and stored for them.
Right of Deletion: i2go supports various anonymisation methods. This allows you to taylor how you want to delete or anonymise your customer’s data. We support the following techniques:
- character masking
- value suppression
- pseudonymisation (irreversible)
Data portability: Using our table report functionality every i2go object from prospects, customers to quotations and policies can be exported and downloaded a file in either a csv or xlsx format.
User Consent: Our CRM module enables you to store and track consents of your customers. Consent forms and types can be configured and are accessible from the Customer Service Portal and the i2go back office.
Data Retention: i2go lets you customize the data retention period per reseller and product. You define how long you would like to keep customer data in i2go. We will anonymise the data automatically according to your retention settings.